RETURN POLICY

Our Return Policy lasts 30 days and it takes effect from the time you receive your purchase. If more than 30 days have gone by since delivery of your purchase, unfortunately we can’t offer you a refund, exchange, or price equivalent in store credit.

For Returnable Items (not covered by Non-Returnable Items section below), assuming you return your purchase within 30 days from receipt, to be eligible for a return:

Non-returnable items:

For reasons of health protection, sanitary and hygiene, unless they are faulty, we cannot offer refunds on specific products such as earbuds and insoles unless they are returned within 30 days from the time you received your purchase, new, unused/unworn, and intact in their original packaging. Due to health protection or hygiene reasons, return of such product is not suitable after it has been unsealed or the packaging opened because resale or reuse of our product is impossible.

To ensure the quick processing of your return please confirm the return facility address with our customer service at info@onsenandbloom.com  and provide us with the tracking number. All products must be returned to the return facility address confirmed by our customer service agent, otherwise we may reject your return. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Return will be processed within 30 days upon receipt of the returned item at the returns facility. Once the return has been processed, we will also notify you of the approval or rejection of your return.

Approved returns may be refunded, exchanged or issued store credit equivalent to the purchase price. If you need to exchange your purchase for the same item or you want to request for a refund or store credit, send us an email at info@onsenandbloom.com . Approved refund will be issued to the same payment method used for the order. For orders made by credit card, the amount to be refunded will be visible on the next bank statement of the card. The time of processing may vary depending on the issuing company of the credit card, this time generally takes up to 45 working days. Refund of orders made by bank transfer will be completed on the original bank account within 48 hours from issuance of credit note and only after receiving the bank details from customers. Refund is made on the same currency of the original order. Possible difference in the refunded amount may depend on variations of the currency exchange rate and will not be refunded. We prioritize and endeavor to refund via your original form of payment. However, if we are unable to issue a refund due to unavoidable exceptional circumstances, we will issue store credit.

If you are a customer in the European Union (EU), European Economic Area (EEA), and the United Kingdom (UK), we are obligated as a merchant to inform you of the EU/EEA/UK right of withdrawal under the Consumer Rights Directive, which are below.

If you have your habitual residence within a Member State of the European Union, of the European Economic Area, or in the UK and are purchasing from us as a consumer (i.e., for purposes which are outside your trade, business, craft or profession), you have the right to withdraw from your purchase of physical goods within a period of 14 days from delivery, and to return your purchase in exchange for a refund.

If you are a customer in the EU/EEA/UK, and you prefer a refund and your request has been approved for being compliant with our Return Policy requirements, you must return such item to us and we must receive it before the expiration of the 14th day from you notifying us that you would like to withdraw from the sale or before the expiration of the 30th day from your receipt of the order, whichever comes later. Once approved and provided we receive the returned item before the expiration of said 14th day, we shall reimburse all payments received from you, including the costs of delivery, without undue delay and in any event not later than 14 days of notifying us that you would like to cancel your order, subject to refund processing periods provided in the previous section. For faulty or defective goods, or for orders withdrawn within the first 14 days of the return period and approved and provided we receive the returned item before the expiration of said 14th day (when applicable), we shall reimburse all payments received from you, including the costs of delivery, to the same payment method used for the order, without undue delay and in any event not later than 14 days of notifying us that you would like to withdraw your order, subject to refund processing periods provided in the previous section.

Please be informed that we are based outside of the EU/EEA/UK and follow best practices that may vary from the provisions of the Consumer Rights Directive in light of the global pandemic and supply chain issues.

Return Address

775 Anita St. Suite B, Chula Vista, CA 91911

SHIPPING RETURNS

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable unless otherwise provided by applicable law.

For replacements, all related shipping and handling fees will be for your account. Depending on where you live and other factors, there will be a shipping and handling fee of US$10 per item or higher and the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over US$75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.